Speed to Settlement: Automating the Insurance Lifecycle
The Mission
Turn a manual, paper-heavy insurance department into a streamlined digital engine. MST Consulting took the complexity out of agent and policy management by leveraging the power of Tungsten TotalAgility.
The Build: A 360-Degree Pipeline
We didn't just build a scanner; we built a smarter way to work. Our solution handles the heavy lifting across eight critical stages:
Capture: Ingesting documents from various sources.
Classification: Knowing exactly what a document is before a human even sees it.
Extraction: Pulling critical data points with surgical precision via KTM.
Learning: Utilizing the Learning Server to get smarter with every page processed.
Export: Delivering high-quality data directly into SharePoint.
Why it Matters
In insurance, time is the most valuable asset. By automating repetitive tasks, MST has unlocked thousands of hours for our client's team.
Visibility: Track every application and claim in real-time.
Accuracy: Remove the "human error" factor from data entry.
Compliance: Built-in approval gates ensure no document moves forward without the proper authorization.
"MST Consulting took our most labor-intensive processes and turned them into a seamless, background operation. Our staff are now analysts, not data-entry clerks."
The Result
Lower costs. Faster settlements. Happier agents. By integrating Tungsten with SharePoint, we've created a future-proof foundation for the client’s digital journey.
Ready to Digitise and Accelerate Your Operations?
Discover how MST Consulting and Kofax TotalAgility can future-proof your business and deliver smarter, faster results. Contact Us to learn more or schedule a consultation.